News: Articles for #Outage report

  • 2018/06/27

    Notice about service outage for the Messaging API (resolved)

    We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date of recovery

    Date: June 27, 2018 JST (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    When the Messaging API was called to unlink a rich menu from a user that was not in a chat with the bot, the rich menu was not unlinked from the user. This issue occured only to users with LINE 8.7.0 or later for iOS and rich menus configured at admin-official.line.me.

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

  • 2018/06/26

    Notice about service outage for LINE Login and the Social API (resolved)

    We'd like to inform you about a service outage regarding LINE Login and the Social API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of outage

    Date: June 26, 2018

    Time: 16:25–17:00 JST (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    An error was returned when the following API features were accessed:

    • Get user profiles
    • Get friendship status
    • LINE Login

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

  • 2018/06/21

    Notice about service outage for LINE Front-end Framework (resolved)

    We'd like to inform you about a service outage regarding LINE Front-end Framework. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of recovery

    Date: June 21, 2018 around 17:30 JST (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    When a LIFF app was added to a channel, the permission to retrieve the user's email address was revoked if it had been granted to the channel. Please check if the email permission has been revoked or not from the LINE Developers console. Request the permission again if it has been revoked.

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

  • 2018/04/12

    Notice about service outage for LINE Developers site (resolved)

    We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of outage

    Date: April 11, 2018 Time: 12:00 ~ 22:00 JST (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    During the date and time stated above, certain users could not access the LINE Developers console.

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

  • 2018/03/29

    Notice about service outage for Messaging API (resolved)

    We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of outage

    Date: March 27, 2018 Time: 21:40 ~ 23:50 JST (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    HTTP status code 500 was sometimes returned when the following API endpoints were accessed:

    • Get content API: https://api.line.me/v2/bot/message/{messageId}/content
    • Rich menu API: https://api.line.me/v2/bot/richmenu/*

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

  • 2018/03/26

    Notice about service outage for LINE Developers site (resolved)

    We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of recovery

    March 23, 2018 around 19:20 JST (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    The icon image of a LINE@ account was not updated after setting or changing the icon image of the Messaging API (bot) channel that corresponds to the LINE@ account at the LINE Developers site.

    This outage has now been resolved and the icon image of a LINE@ account can be configured by setting an icon image again on the "Channel settings" page.

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

  • 2017/12/15

    Notice about service outage for LINE Login and the Messaging API (resolved)

    We'd like to inform you about a service outage regarding our Messaging API and LINE Login products. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of outage

    Date: December 14, 2017
    Time: 16:40–17:08 JST (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    1. Requests and responses (Messaging API and LINE Login) that contained user IDs either failed or returned incorrect user IDs.
    2. Webhooks for the Messaging API did not return correct user IDs.
    3. Push message requests with specified user IDs failed.

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.